Welcome to the IT Service Request System!
We are excited to introduce our new IT Service Request System, a centralized platform designed to make it easier for you to submit and manage all of your IT-related requests. Whether you need assistance with hardware, software, network issues, or access permissions, this system provides a streamlined way to communicate your needs to the IT team.
Why use the IT Service Request System?
- Convenience: Submit requests for a variety of IT services from one central location.
- Efficiency: Track the progress of your requests in real-time, ensuring quicker resolutions.
- Clarity: Easily describe your issue or request, ensuring our IT team has all the necessary information to assist you.
What can you request?
- Hardware support (e.g., laptop repairs, peripheral requests)
- Software installations or troubleshooting
- Network or connectivity issues
- Access permissions (e.g., system access, new accounts)
- General IT inquiries or support
How to Get Started:
You will need to create an account first for this system and then you can simply login to use it anytime. You may follow the instruction and refer the user guide below.
Step On How To Register An Account.
Step 1: Go to this link. Click on ‘Register’ account.
Step 2: Fill in all the details and click ‘Submit’ button.
Step 3: Once submit details, this page will be display state your account is now pending verification from IT Team. Once verified, you will get an email notification. Then, you can start using the IT Service Request System (ITSRS).
Now, you are successfully created an account.
Step On How To Login & Logout ITSRS.
Step 1: Go to the login page here. Enter your email and password. Then click ‘Login’ button.
Now, you are successfully login to the system.
Step 2: You can click ‘Logout’ at the top right to logout from the system.
Now, you are successfully logout from the system.
Step On How To Submit A Request.
Step 1: After login to the IT Service Request system, the main page will be display as shown as figure below. There have a several types of IT Service Request. You may select based on your desired request.
Step 2: You can click on ‘+’ icon to expand the menu of service request to choose your type of request.
Then, you need to fill up the form based on request you choose and submit. Once submit you will get a follow up email regarding your IT service request until it complete.
Step On How To Reset Your Password.
Step 1: Go to the login page and click ‘Forgot Password?’.
Step 2: Enter your email and click ‘Email Reset Link’ button.
Step 3: You will get an email from itsrs@tomei.com.my to reset your password. Copy the link without symbol ‘<>’ then paste and Go in your browser.
Step 4: Enter your new password or you can auto generate a new password by click ‘Generate Password’ button. Then, click ‘Save Password’ button.
Now, you are successfully reset your password.
We are committed to providing you with seamless IT support, and this system will help us do just that. Start submitting your requests today and experience faster, more effective IT support! Should you have any questions or need assistance, please do not hesitate to contact the IT Team at itd@tomei.com.my.
Welcome to a new IT Service Request System!